Privacy Policy

Your user experience at Her Creative Studio is very important to me and at the top of my list is that you feel safe while here. Her Creative Studio will NEVER sell or knowingly share or disclose your information (unless compelled by law) and will only use it to learn from and communicate directly with you.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, Mailchimp, Shopify or any third party services you access through my site.

 

Information I Collect

I use Facebook Pixel and Google analytics to track visitors and sales for both identifying and anonymous information. Examples of other information that is collected could be your first and last name, email, phone number, address, and payment information on any checkout pages in our Merchant system. In addition, cookies are used to collect information as you navigate this site such as your IP Address, web browser, time zone, or device.

 

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

 

Information Sharing and Disclosure

Information about my customers is important to my business and may be used to enhance user experience for the site, to process payments or accept orders, to get in touch with you via email with your permission, and to improve any Facebook or Instagram advertising that target only the products or services you inquire about or opt in via email relating to free content.

I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as membership payments. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

 

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, taxes and to enforce my agreements.

 

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US, Canada and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
     

How to Contact Me

If you have any questions or concerns, you may contact me at sandra@hercreativestudio.com.

Her Creative Studio will not knowingly collect and store personal information of people 13 years and under. If we find out that we have unknowingly collected information from someone 13 and under it will be removed immediately.

By visiting this website, you acknowledge and agree to this privacy policy. Please let me know if you have any other questions by emailing me at sandra(at)hercreativestudio(dot)com.